Refund policy

退貨政策
任何在 www.myschoolbus.com.hk 之訂單一經接納，恕不接受任何更改、撤銷、退貨或退款

不接受退換貨的情況
1.產品送貨後發現已購買或不合乎需要；
2.貨品經人為而造成損毀；
3.貨品並沒有保持完好包裝，已受破壞，損毀或不完整；
4.商品圖片顏色會因拍攝燈光環境或個人螢幕設定不同，而造成部份色差現象，一切實物為準，恕未能因色差問題提供換貨服務；
5.木製產品的清潔保養是不能用過量的水，清潔劑或酒精處理，這會導致漆面脫落和發霉，同時也需要避免曝曬。如因以上行為導致木製產品出現瑕疵，恕不接受退換。

因質量問題退貨的程序
1. 客戶必須於七天內（包括收貨日）以 WhatsApp聯絡 My School Bus 客服提換貨要求，請附上訂單編號、更換貨品原因和相關照片，如顧客未在上述時間提交換貨申睛·有關貨品於七天後將不可更換；
2. 已開封的貨品，經 My School Bus確認為生產過程中所造成的損壞或缺少配件，可更換相同貨品或配件或補回配件；
3. 每張訂單只限換貨一次；
4. 如需進行退款·My School Bus 會選用客戶當時付款方法為退款方法；
5. 購買時的運費將不予退款，退貨時所產生的費用將由客戶自行承擔；
6. 香港以外地區不適用以上條款·詳情可諮詢客服。

聯繫我們
WhatsApp +852 6407 7227
電郵：buy@myschoolbus.com.hk
警業時間：星期一至五上午10點至下午6點（不包括公假期間）
My School Bus 將保留最怒決定權。


Returns Policy
Any order has been accepted at myschoolbus.com.hk, we will not be accepted any changes, cancellations, returns or refunds.

Situations of returns are not accepted
1. The goods have been purchased already or not as desired.
2. The goods are damaged by customers.
3. The goods are not well packaged, damaged or incomplete.
4. The color of the product picture will be different due to the shooting lighting environment or personal screen settings. So color difference will not be accepted for the refund reason,
5. Wooden products excessive contact with water or alcohol will cause the paint surface to peel off and mold. At the same time, it is necessary to avoid exposure to the sun. If the product is defective due to the above behavior, return and refund will not be accepted.

Return procedure for quality issue
1. Please contact My School Bus customer service within 7days (including the date of received) to request a replacement, and attach the order number, reason for the replacement and relevant photos. If the customer does not submit a replacement application within the above time period, the product will not be replaced after 7 days.
2. If My School Bus confirmed that they are damaged or missing accessories during the production process. The same goods or accessories can be replaced.
3. Each order can only be exchanged once.
4. If your refund is required, My School Bus will choose the customer's current payment method as the refund method.
5. There will be no refunds for the shipping costs at the time of purchase and incurred for returns.
6. The above terms do not apply to areas outside Hong Kong. For details, please consult our customer service.

Contact My School Bus
WhatsApp: +852 6407 7227
Email:buy@myschoolbus.com.hk
Opening Hours: Monday to Friday 10am to 6pm (excluding public holidays)
In case of any disputes, My School Bus reserves the right of final decision.